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Gymsports Management

Customer Service

At Gymsports we believe in providing exceptional customer service. Our customer service team are here to answer your questions either in person, over the phone or by email.

Our Customer Service team is located at Kingborough Gymsports. If you are at another of our venues and you have a question please approach one of our friendly staff either before or after your child’s class, or alternatively contact us by phone or email.

ENROLMENTS

Learn to Gym classes operate for 46 weeks of the year (excluding public holidays).  Your child’s enrolment is considered continuous and ongoing until the enrolment is cancelled.  Enrolments are made through our online booking system on our website. gymsports.net.au “Member Portal”

REGISTRATION FEE

The registration fee is payable once a year. This is added to the first debit run of the year or at the time of booking.  The registration fee is passed on to Gymnastics Tasmania and covers your child’s personal accident insurance.

TUITION FEES

Tuition fees must be paid via direct debit, direct debits occur fortnightly on a Thursday for 2 classes in advance.  Payments are made via our direct debit system either from credit cards or bank accounts.  Direct debits will continue fortnightly until you cancel your child’s booking.

NEW MEMBER 1st MONTH MONEY BACK GUARANTEE

This is offered as a courtesy to our new members. Gymsports Management are not obligated by law to give any refund in this situation; however we offer a full money back guarantee to new members if you decide to cancel within their first month (31 days from the first class). New members being defined as; people who have not participated in our programs before.

FUTURE ABSENCES

If your child is going to be absent you can notify of this in your member portal.   At the completion of your child’s class a complimentary “make up token” will be generated.  Make up tokens are valid for 6 months. Member Portal>Student>Future Absences>Select Date

MAKE UP CLASSES

If your child misses a class, you can book a complimentary “make up class”, make up classes are subject to availability and can only be used in conjunction with a current booking and not after a cancellation of enrolment.  Member Portal>Students>Makeup>Use Makeup Token>Select Class

CANCELATION

Learn to Gym enrolments can be cancelled at any time.  Cancelations are the responsibility of the parent.  To ensure you are not charged, bookings must be cancelled a minimum of 3 days prior to the direct debit and direct debits will cease immediately.  Member Portal>Student>Current Enrolment>Drop date.  There will be no refunds for cancellations not submitted prior to the direct debit.

REFUNDS

Gymsports Management does not refund for a change of mind or cancellations after the direct debit is processed.  No refund is given for classes missed prior to the date the cancellation is made, we encourage customers to attend the classes they have paid for as we do not refund for these lessons.

FEE DISCOUNTS AND CONCESSIONS

For Learn to Gym concession applications please complete this form.

By phone: 03 6229 0900

By email: reception@gymsports.net.au